Pemberton Veterinary Hospital

Prescription Refill Policy

Effective immediately, a 24-48 hour notification is required in order to process prescription requests for your pets. We will always do our best to refill prescriptions in a timely manner, although please allow us the allotted 48 hours to fulfill any medication requests.

Please note that additional notice beyond the 48 hour timeframe is required for special order items (ie. medications or products we do not stock on a regular basis) or prescriptions ordered from a compounding pharmacy. Please be aware that backorders and shipment delays are still a frequent occurrence and may interfere with the timeline of prescription refills.

All prescription refills must be authorized by a veterinarian, and a “Veterinarian-Client-Patient-Relationship” is MANDATORY for all prescription refills. Dr. White must have examined your pet within a recent timeframe in order to dispense prescription medications.

In summary, it is always best to be prepared and place your order ahead of time! Please note that a request does not mean that your prescription will automatically be refilled; please wait for a phone call or email from one of our staff to notify you that your pet’s prescription is ready for pickup (or to explain why refills are not possible, require modification, etc.).

Thank you for kindness and cooperation,

Dr. Laura White and the staff of Pemberton Veterinary Hospital